User Guide
Assembly Service
We offer assembly services for a fee.
If you are
interested, please contact us using the information
below.
We can provide you with a quote after the
products, quantity, and delivery address are
determined.
Please bear with us during the time
it takes to get back to you with an estimate.
Assembly
fees vary depending on the product, quantity, and
delivery address.
Contact Us
Returns & Exchanges
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Return Deadlines & Conditions
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We ask that the item be returned unopened within 3
business days of arrival.
Please be aware that we cannot accept any requests for returns or exchanges after that period.
Also, when sending products back for returns or exchanges, we ask that you pack them in cardboard boxes yourself.
If the products are not packed or improperly packed, we will not be able to collect them and the returns or exchanges will not be accepted.
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Return Shipping Fee
- If the reason is due to the customer's preference, the customer will be responsible for the costs. However, in cases of defective or incorrectly shipped products, we will pay the cost of shipping.
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Defective Products
- If you receive a defective product, we will check our inventory and replace it with a new one. Please contact us by phone or email within 3 business days of the product's arrival. Please be aware that we will not accept requests for returns or exchanges after that period.
Viewing Products Firsthand
If you would like to see our products firsthand, you can
visit our company and see them in use.
You will be
able to simulate how they'll be used and in what
situations they'll be used.
If you would like to
view our products, please contact us in advance. (The
product you wish to view may not be available at our
office, so be sure to contact us ahead of time.)
We
can also provide advice on product usage examples and
methods, so feel free to get in touch with us if needed.
After-Sales Support
We take responsibility for not only delivering our
products to customers but also providing after-sales
service to ensure worry-free use for a long time.
Our staff has specialized knowledge of our
products, so if you have any questions, no matter how
small, don't hesitate to contact us.
How to Order
It is possible to place orders 24 hours a day online.
Business
hours are 9 a.m. to 5 p.m. on weekdays only.
We are
closed on weekends and holidays as well as the New Year's,
Golden Week, and Obon holiday periods, so it may take some
time for us to get back to you during these times.
How to Pay
We accept payment by COD, bank transfer, credit card, or
convenience store payment.
Please be aware that any
service charges will be paid by the customer.
Shipping
a.m.10:00までの受注確認は、当日発送です。10:00以後の受注は翌日発送となります。
Shipping Fees
For corporate purchases, shipping is free except for certain
areas (Hokkaido, Okinawa, and remote islands).
For
purchases by individuals, shipping costs 4,000 yen. We will
notify you of the shipping cost when placing an order as an
individual.